Purchase Policy – Terms and Conditions

1. General provisions

Jegymester.hu is designed for the on-line ticket sale of tickets and season tickets of Hungarian cultural and sports institutions distributed by Jegymester Kft. Selection and payment of the above tickets on the website of Jegymester Kft. (hereinafter Seller) and of the related bank respectively generates a purchase contract between Seller and the natural or legal person (hereinafter Buyer) settling the account, in Hungarian or English language. Buyer, after registration and following the steps of purchase, accepts the terms and conditions of the above contract by clicking ’Pay’ on the page listing the details of the purchase. The contract is not a written contract therefore it is not filed. It is proved by the electronically saved data of the purchase.

2. Subject matter

Tickets and season tickets offered for selection and purchase by Seller. Details are available on respective pages of Seller’s site.

3. Identification of contracting parties

Seller’s website displays its logo and details as well as that of the partner institutions. Seller is accountable exclusively to the tickets and season tickets offered by partner institutions and purchased by Buyer through the above described website.

Seller performs the contract and makes out the bill according to the data provided by Buyer on the registration form. During registration Buyer can check and modify his data and he can do so following the registration as well, in the menu Modify personal data. Accountability for any sort of damage caused by the provision of wrong or false data is due to Buyer. Seller is entitled to cancel registration appearing obviously wrong or false and to control Buyer’s identity in case of doubt.

4. Pricing, payment and delivery

Prices of tickets and season tickets are indicated beside each item. Prices include VAT. Tickets shall be paid by credit card on the website of Seller’s bank reached through Seller’s website. Seller is not accountable to any sort of damage caused by the malfunction of the bank's website. Jegymester verifies the result of each transaction (let it be a successful or unsuccessful one) with an automatically generated confirmation e-mail and by displaying the result on its website in menu Personal data/My purchases.. The automatically generated confirmation e-mail sent to Buyer's registered e-mail address. Accountability for any sort of damage caused by the provision of wrong or false e-mail address is due to Buyer.

You can receive tickets as follows:

• Personally, at the location indicated on the site ("How to receive your tickets"). The ticket receiving location also indicated on the voucher page which you get at the end of the purchase.
• By postal delivery (costs).
• by GLS courier service (costs).

Tickets can be collected by proxy if he holds the voucher confirming the purchase signed by him and containing his name and address.

By postal delivery both tickets and season tickets are sent by priority mail. Delivery is undertaken by Hungarian Postal Services (Magyar Posta).

Consult the Help menu for detailed manual to purchase tickets.

5. Self-print tickets

Self-print tickets are supposed to be printed out by customers. These tickets cannot be collected at box offices, nor can they be received by postal delivery. The ticket, which has been printed out, is valid if the bar code and the code next to it can be recognised.

You can exchange only self-print tickets. Exchanging a higher price category ticket for a lower one (eg. weekend exhibition ticket for workday exhibition ticket) will result in the loss of the price difference. In case you exchange a lower price category ticket to a higher one you will be directed to the bank payment page to pay the difference with credit card. The above option is not available any more once you have used the ticket or exchanged it or once the deadline for exchange has expired. The deadline: for exhibition tickets it is the starting time of the time slot of the original ticket.

For all damages due to the loss, theft, wrong print and copy of tickets liability will fall on the customer.

6. Gift cards

1. The password necessary to activate the gift card is given by the buyer upon the purchase of the card. The buyer (who gifts the card) shall inform the person to whom the card is to be gifted, of the password.
2. Gift cards must be redeemed on www.jegymester.hu/eng/GiftCards towards the purchase of services thereon only after activation. For security purposes, upon activation, the person handling the card creates a password that is necessary for the use of the card.
3. Following the sale of gift cards the activation password will be provided only to the buyer of the card, upon receipt of related written request sent from his registered e-mail address.
4. The amount credited to the card upon sale equals the face value. Gift cards can be used only up to face value. Face value can be used fully.
5. Gift cards cannot be reloaded, redeemed for cash and no interest can be claimed on the amount of the card.
6. The actual amount on the card can be used for the partial or full settlement of the price of the product or service to be purchased.
7. Credit and redemption of gift cards can be completed in Hungarian curreny that is Hungarian forint HUF.
8. Gift cards are transferable.
9. Gift cards can be credited with an amount ranging from HUF 2,000 to HUF 200,000. Jegymester offers credits of HUF 5,000; HUF 10,000; HUF 15,000; HUF 20,000 or HUF 50,000 as a start.
10. Upon sale of gift cards an additional amount worth HUF 500 service charge is applied besides the credited amount. The service charge includes the costs of manufacturing and the price of the plastic cover and the envelope provided additionally.
11. Gift cards can be collected in person or, for a service charge indicated in the Purchase Policy, received through home delivery by post or courier service.
12. Gift cards must be redeemed on www.jegymester.hu and affiliated ticketing offices listed on www.jegymester.hu/eng/GiftCards.
13. Gift cards expire twelve months from the date of sale. No amount can be used or claimed for refund following the expiry.
14. The actual balance, expiry date and transaction details can be checked on www.jegymester.hu/eng/GiftCards.
15. General terms and conditions, of the ticket office where the card has been purchased, apply. Ticket offices have the right to exclude certain products or services fom the scope of the card. No cash shall be refunded if the purchase value is lower than the amount on the card.
16. No recredit or refund of the unused amount of lost or stolen cards shall be granted by Jegymester. We are not responsible if a gift card is lost, stolen, destroyed or used without your permission.

7. The right to desist

By completing the transaction as indicated in points 1 and 4 aforementioned Buyer consents Seller’s beginning the performance of the contract (relative to tickets and season tickets to be received by postal delivery) or Seller’s deeming the contract performed (relative to tickets and season tickets to be collected personally). Thus Buyer accepts to have no right to recede following the transaction. It is beyond Seller’s power to exchange or refund tickets.

8. Privacy

All personal details available to Seller will be used exclusively to perform transactions. No such information will be disclosed to third parties except the cultural institution whose ticket has been purchased by Buyer.

9. Complaint management

Buyer can contact Seller in Hungarian or English language on info@jegymester.hu e-mail address to make a complaint. E-mails are answered or the investigation of an eventual complaint is commenced within 72 hours. E-mails sent to info@jegymester.hu address are sorted by status and filed electronically.

10. Miscellaneous

Seller offers the exclusive possibility of on-line purchase being thus unable to accept bookings either on phone or in e-mail. Tickets that have been purchased will not be refunded nor exchanged by Seller (for exception see point 5).

Cultural institutions reserve the right to change their programme. In the event of alteration in or cancellation of the programme tickets can be refunded or exchanged in the box office.

Jegymester Ltd. is a member of the Hungarian association called Szövetség az Elektronikus Kereskedelemért Egyesület (Alliance Association for E-Commerce) thus submits to its ethical code, which is electronically accessible at www.szek.org site.

Applicable law: in case any dispute of any sort might arise all issues not dealt with in this Purchase policy will be governed by the Civil Code of Hungary.

Last updated: 24 November 2010.
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