Jegymester.hu is the webstore of Jegymester Kft., offering tickets and season tickets for cultural and sports events, and for programmes of a variety of institutions. Selecting ticket(s) and/or season tickets, and the online payment service provider offered on the website of Jegymester Kft. (hereinafter Seller), respectively generates a purchase contract between Seller and the natural or legal person (hereinafter Buyer) settling the account, in Hungarian or English language. Buyer, after registration and following the steps of purchase, accepts the terms and conditions of the above contract by clicking ’Pay’ on the page listing the details of the purchase. The contract is not a written contract therefore it is not filed. It is confirmed by the electronically saved data of the purchase and the e-mail sent to Buyer.
By accepting the Purchase Policy – Terms and Conditions, Buyer accepts the content of the Help menu as well.
Tickets and season tickets offered for selection and purchase by Seller. Details are available on respective pages of Seller’s site.
Seller is accountable exclusively for tickets and season tickets selected on www.jegymester.hu, purchased through the payment service provider available on Seller’s website, and in accordance with the Terms and Conditions listed.
Seller performs the contract and makes out the bill according to the data provided by Buyer on the registration form. During registration Buyer can check and modify his data and he can do so following the registration as well, in the menu Personal data. Accountability for any sort of damage caused by the provision of wrong or false data is due to Buyer. Seller is entitled to cancel registration appearing obviously wrong or false and to control Buyer’s identity in case of doubt.
Prices of tickets and season tickets are indicated at each item. Prices include VAT.
Additional charges include:
The above mentioned fees cannot be refunded to Buyer even in case a programme is canceled.
Tickets shall be paid on the website of any online payment service provider of Seller, reached through Seller’s website. Seller is not accountable for any sort of error occurring on the online payment service provider’s website. Jegymester verifies the result of each transaction (let it be a successful or unsuccessful one) by an automatically generated confirmation e-mail and at the same time by displaying the result in the menu „Personal data/My purchases”. The automatically generated confirmation e-mail is sent to Buyer's registered e-mail address. Any sort of damage caused by a wrong e-mail address given by Buyer shifts all responsibility to Buyer. Upon completion of purchase, Buyer receives an e-ticket or e-voucher. E-voucher is not sufficient for admission to the event. Tickets have to be collected any of the following ways:
Tickets can also be collected by proxy in case he holds the voucher confirming the purchase, signed by him, and containing his name and address.
In case of postal handling, tickets and season tickets are delivered by Hungarian Postal Services, via priority mail.
Detailed description of online ticket purchase procedure is available in Help menu.
E-tickets can be printed by our customers once the purchase is successful. These cannot be delivered by mail or collected at box offices. Printed tickets are valid only if the barcode and numerical code are legible.
Buyer is responsible for damages due to the lost, theft, wrong print, copying or multiple prints of tickets.
Seller issues an e-invoice of each purchase and of all services connected to the purchase. The invoice is sent electronically after the purchase to the e-mail address given by Buyer.
Buyer agrees that he receives electronic invoice only.
The e-invoice, signed electronically by Seller and provided with a time-stamp, is in PDF format. It is in compliance with legislation 2007/ CXXVII. (VAT-legislation), and corresponds to regulations of legislation on Electronic Signature 2001./ XXXV. The e-invoice can be opened, read and printed by using Adobe Reader.
Except in the case of some program providers, Buyer is provided the possibility for ticket exchange on the website within a certain time limit. Exchanging a higher price category ticket for a lower one (eg. weekend exhibition ticket for workday exhibition ticket) will result in the loss of the price difference. In case you exchange a lower price category ticket to a higher one you will be directed to the bank payment page to pay the difference with credit card. The above option is not available any more once you have used the ticket or exchanged it, or the deadline for exchange has expired (at exhibitions beyond time slot).
By completing the transaction as indicated in points 1 and 4 aforementioned Buyer consents Seller’s beginning the performance of the contract (relative to tickets and season tickets to be received by postal delivery) or Seller’s deeming the contract performed (relative to tickets and season tickets to be collected personally). Thus Buyer accepts to have no right to recede following the transaction. It is beyond Seller’s power to exchange or refund tickets.
All personal details available to Seller via the online registration (name, address, e-mail address, phone number, billing address) will be used exclusively to perform transactions. No such information will be disclosed to third parties.
Buyer can ask the inactivation of his account, which is confirmed by Seller in e-mail.
Buyer can contact Seller in Hungarian or English language on email@example.com e-mail address to make a complaint. E-mails are answered or the investigation of an eventual complaint is commenced within 72 hours. E-mails sent to firstname.lastname@example.org address are sorted by status and filed electronically.
Seller offers the exclusive possibility of on-line purchase being thus unable to accept bookings either on phone or in e-mail. Tickets that have been purchased will not be refunded nor exchanged by Seller (for exception see point 8).
Seller has the tickets at his disposal as reseller and not as owner. The implementation, organisation, cancellation or any quality related complaint referring to the events offered in the webshop falls under event organiser’s obligation.
Cultural institutions reserve the right to change their programme. In the event of alteration in or cancellation of the programme tickets can be refunded or exchanged in compliance with conditions set by the event provider.
Applicable law: in case any dispute of any sort might arise all issues not dealt with in this Purchase policy will be governed by the Civil Code of Hungary.
Last updated: March 1, 2017.